Frequently Asked Questions
Q. Where is your office located and what are your office hours?
A. 306 Cambridge Street in Abbeville. Hours are Monday thru Friday, 8:30 AM to 5:00 PM. Visit cable TV channel 2 for updates or closings.
Q. How do I apply for new service and what are the requirements?
A. Customers are required to apply in person at our office. We require a deposit based on your credit rating. Please bring proof if identity (current picture ID) and your social security number.
If renting, we have a form that must be completed by your landlord. Application forms are available online if you want to complete them before coming to our office.
Q. How long does it take for new service?
A. Normally, we can connect service the same day if you apply before 12 Noon and the lines are already on the property. If you apply after 12 Noon, then it may be the next business day before we connect service.
Q. When is the bill due?
A. Payment is due by the 25th of every month. If the 25th falls on a weekend or holiday, then payment is due the last business day before the 25th.
Residential customers whose payment is received by the 10th of the month will receive a discount for early payment.
Q. What are my payment options?
A. Payments can be made online, by bank draft, by mail, by credit card (in the office or by telephone), and in person at the office or drive thru at 306 Cambridge Street. We also have a drop box beside the drive thru window for after hour payments.
Q. When are my payments posted?
A. Payments are posted daily. Drop box payments received after 8:30 AM will be posted the next business day.
Q. When do you cutoff for non payment?
A. Cutoff for non-payment can begin anytime after the 25th of the month.
Q. What is third party notification?
A. The intent of this program is to offer our customers the opportunity to designate a family member, friend or other 'third party' to be notified in the event of disconnection of electric service due to non-paymnet of bills.
Download/print a Third Party Notification Form, located in the right hand link on this page. Please remember that this form needs to be renewed annually, by October 15th of each year, to ensure service continuity.
Q. Who do I call for an after hours emergency?
A. Call (864)366-5677. Please do NOT call this number if utilities are off for non-payment; you will need to contact the office during normal business hours.
Q. Who do I call regarding trash pickup?
A. Call Abbeville Public Works at (864) 366-4636
Q. What are the benefits of paying online on our website?
A. It is safe, secure, quick and easy. Payments through our website are normally posted the next business day. When using another online bill pay service, your payment will be delayed the number of days it takes your service to mail us a check.
Q. How can I save money on my electric bills?
A. Abbeville Public Utilities offers residential customers an online resource, Energy Depot®, to help you better understand and manage your home energy use and costs. Energy Depot is your one-stop resource for energy information and it’s available free. Click the icon below to learn more about Energy Depot.
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